FAQ

Aeroporto di Verona has 2 Terminals: the Arrival Terminal and the Departure Terminal – consult the map of the airport.  To find the check-in desk for your flight, consult the monitor on your arrival at the airport. The boarding gates, instead, are located beyond the security checkpoints; follow the indications once you are cleared through the Security Check.

Yes, but only if your airline offers this service. Always consult online the website of the airline you are travelling with.

This depends only on your airline. For online checking in, always consult online the website of the airline you are travelling with.

They are on the ground floor of the Departure Terminal

The check-in area is located on the ground floor of the Departure Terminal. Consult the map of the airport.

Request the unaccompanied minor service directly with the airline when you book the flight. The service will only be activated once consent has been received from the adults accompanying the minor to and from the airports.

Online check-in is only possible through the airline website.

Every passenger should always carry a valid and in-date travel document (passport or ID card). The requirement of either a passport or ID card varies according to the destination; we recommend you contact the airline for further information before you come to the airport.

There is no luggage deposit at the airport.

• Objects left on board of planes:

LOST & FOUND GH Verona Handling Ph. 

LOST & FOUND / ASSISTENZA BAGAGLI AGS  

For contacts and opening hours, visit the useful phone numbers page/baggage

• Objects lost in the airport: Ph. 045 8095335 Email: crewlist.aeroporto@larondavigilanza.net

Baggage wrapping is available in the Departure Terminal – ground floor.

The articles that can be carried onboard are listed on the Enac page and in the page of the airport website relating to luggage. Visit also the website of the airline you are travelling with, in the area dedicated to luggage.

Liquid baby foods are allowed in hand baggage and you can carry as much as you like within reason.

Your hand baggage allowance and size varies according to the airline and the travel class. We recommend you contact the airline for further information.

You will find all of our services indicated on the map  of the Terminal.

There's no currency exchange desk at the airport.

The Tax Free/Tax Refund office is located on the ground floor of the Departure Terminal, before the security checkpoints . The Customs Offices are located on the ground floor of the Departure Terminal: one in the check-in area and one after the Security Checkpoints, before the passport check desks.

Currently the Vip Lounge is not accessible due to the terminal expansion works.

You will find all the necessary information. Please be advised that passengers with restricted mobility who have a restricted mobility sign on their vehicle can park for free in the parking areas of Aeroporto di Verona. To benefit from free parking, the passenger with restricted mobility must show at the manned parking booth of the Arrival Terminal (open from 8 a.m. to 11 p.m.) his/her currently valid restricted mobility sign, valid ID and, if parking for more than 6 hours, a valid travel ticket. Should the passenger arrive during the closing hours of the manned parking booth, he/she may contact the 24/7 parking assistance number indicated on all parking columns at all parking area entry and exit barriers.

To connect to Verona Airport free Wi-Fi select "Verona Airport Free WiFi " from the available networks or go to www.loggami.it and follow the instructions

There is no post office in the airport. The mailbox is located under the external marquee of the Departure Terminal.

There are 5 ATMs in the Terminal distributed in the various passenger access areas: 1 in departures area ( boarding area) 3 in arrivals area (1 in customs/baggage claim area and 2 in non-customs area)and 1 in the building dedicated to car rental offices

The charging points (smartphone, tablet, PC) are available at various points throughout the airport and are always for free, without time limits. Each point is indicated by the specific symbol on the map.

There is not a pharmacy at Verona airport.The first aid point of the airport instead is located outside the Departure Terminal and is indicated on the map.

Lost persons or announcements: due to personal privacy reasons, announcements can be made only with the authorization of the Police. In an emergency, therefore, please contact the Police office and they will assess whether the announcement should be made or not.

SIM Cards are not available at Verona Airport.

Currently the Chapel, at the first floor of departure area, is not accessible due to the terminal expansion works.

The airline offices are not open to the public.

There are two recharging points for electric cars located in the short stay car park.

PRM assistance should be booked with the airline at least 48 hours before the flight. To request assistance once at the airport, use the SOS boxes located at various points throughout the terminal and car park.

The ticket office does not handle bookings via telephone.

Timetables and rates depend on the airlines; consult them directly on the airlines’ official websites.

The travel contract is between the airline and the passenger. Please contact the airline for any requests. We recommend you read the ‘Diritti del Passeggero’ (Passengers’ Rights) – Enac.

The travel contract is between the airline and the passenger or the travel agency issuing the ticket to the passenger. Any queries regarding this matter must be made to the airline or travel agency via their websites or call centers. Please contact your airline for any complaints or claims for refund.

For all information regarding flights, please consult the monitors located in the airport or the following pages:
• Departures and Arrivals;
• Seasonal timetables.
  You should always arrive at the airport at the time indicated, regardless of any delay, because the pre-flight operations are set at specific times. Flight acceptance operations end at a specific time too.

The airline contact details are available on each airline website, or, for the airlines present at Verona Airport, via the following link.

Flight times are available via the following links:

• Todays Flights;

• Seasonal Schedule.

The car rental desks are located in the small building on the Arrival Terminal side. Consult the map. For opening hours and bookings.

For rates, visit "Rates"e "Parking promotions" (for ONLINE purchase promotions). For the map, consult.

Requests for assistance for problems concerning unsuccessful payment operations or technical problems can be made by intercom or by phoning the 24/7 parking assistance number indicated on all parking columns at all parking area entry and exit barriers.

Taxis are found in the road in front of the Arrival Terminal. In the same position, but a bit further up, are the bus stops for buses to/from the Verona railway station and, in the summer period, to/from Lake Garda. You can purchase the tickets at the automatic ticket machine inside the Arrival Terminal; consult the map. During the main Fair events, a shuttle bus service is available between the airport and Veronafiere.

The airport/city shuttle buses operate every 20 minutes from 05:35 until 23:10.

The airport shuttle bus leaves for Verona train station every 20 minutes. From the stations there are several links via rail and bus to other cities. During the summer season there is also a bus from the airport to various resorts along the coast of Lake Garda.

If you want to make a report, request information, or file a complaint with Valerio Catullo Airport Verona, please fill the form at https://www.aeroportoverona.it/en/info-and-assistance/complaints-and-suggestions.html

Please contact the Police and they will decide whether the case is an emergency requiring this service.

Visit "Retail".

You can fill the following form

Visit the section ‘Lavora con Noi’ (Work with us) on the website of Aeroporto di Verona.