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          FAQ

          For questions or doubts there is our FAQ section.

          • CHECK-IN

            • Where is the Departure Area?

              Aeroporto di Verona has 2 Terminals: the Arrival Terminal and the Departure Terminal – consult the map of the airport.  To find the check-in desk for your flight, consult the monitor on your arrival at the airport. The boarding gates, instead, are located beyond the security checkpoints; follow the indications once you are cleared through the Security Check.

            • Can I do an online check-in even if I have no luggage?

              Yes, but only if your airline offers this service. Always consult online the website of the airline you are travelling with.

            • Why can’t I do the online check-in with … (name of airline) in your airport?

              This depends only on your airline. For online checking in, always consult online the website of the airline you are travelling with.

            • Where are the security checkpoints located?

              They are on the ground floor of the Departure Terminal

            • Where are the check-in desks?

              The check-in area is located on the ground floor of the Departure Terminal. Consult the map of the airport.

          • LUGGAGE

            • Where is the luggage deposit?

              There is no luggage deposit in the airport.

            • Lost & found or objects left on planes / or at security checkpoints / or at boarding gates

              • Objects left on board of planes:

              LOST & FOUND GH Verona Handling Ph. 045 8095867 (Monday to Sunday, from midday to 4 p.m.)

              LOST & FOUND / ASSISTENZA BAGAGLI AGS  Tel. 045 8095715


              • Objects lost in airport: Ph. 045 8095335 Email: crewlist.aeroporto@larondavigilanza.net;acaricato@fidelitas.netbr

            • Baggage wrapping service?

              Baggage wrapping is available in the Departure Terminal – ground floor.

            • What can be carried in the cabin baggage?

              The articles that can be carried on board are listed in the Enac page and in the page of the airport website relating to luggage. Visit also the website of the airline you are travelling with, in the area dedicated to luggage.

          • SERVICES

            • Airport services

              You will find all of our services indicated on the map  of the Terminal.

            • Opening and closing hours of the Airport

              The airport has two Terminals: TERMINAL PARTENZE (DEPARTURES): open 24/7 TERMINAL ARRIVI (ARRIVALS): Open every day from 6 a.m. to 11p.m. / up until the arrival time of the last flight of the day.

            • Where is the currency exchange desk?

              The currency exchange desk is located in the Arrival Terminal. Consult the map.

            • Where are the Customs, “Tax Free”, “Tax Refund” offices?

              The Tax Free/Tax Refund office is located on the ground floor of the Departure Terminal, before the security checkpoints and in the Arrival Terminal at the currency exchange desk. The Customs Offices are located on the ground floor of the Departure Terminal: one in the check-in area and one after the Security Checkpoints, before the passport check desks.

            • Where is the Vip Lounge?

              The Vip Lounge is located on the first floor of the Departure Terminal, before the security checkpoints – consult the map.

            • Assistance to passengers with restricted mobility

              You will find all the necessary information. Please be advised that passengers with restricted mobility who have a restricted mobility sign on their vehicle can park for free in the parking areas of Aeroporto di Verona. To benefit from free parking, the passenger with restricted mobility must show at the manned parking booth of the Arrival Terminal (open from 8 a.m. to 11 p.m.) his/her currently valid restricted mobility sign, valid ID and, if parking for more than 6 hours, a valid travel ticket. Should the passenger arrive during the closing hours of the manned parking booth, he/she may contact the 24/7 parking assistance number indicated on all parking columns at all parking area entry and exit barriers.

            • Wi-Fi

              Wi-Fi is for free throughout the passenger areas of the airport. To join the network, connect to Concept_Free and follow the instructions for registering. Access with the username and password you are given. Once created, the account does not expire.

            • Post Office and/or Mail Boxes

              There is no post office in the airport. The mail box is located under the external marquee of the Departure Terminal.

            • ATM

              To find the various ATM, consult the map.

            • Charging points for smartphones, tablets, PCs

              The charging points (smartphone, tablet, PC) are available in various points throughout the airport and are always for free, without time limits. Each point is indicated by the specific symbol on the map.

            • Is there a pharmacy in the airport? Is there a first aid point?

              The airport has a drugstore on the ground floor of the Departure Terminal, before the security checkpoints. The first aid point of the airport instead is located outside the Departure Terminal and is indicated on the map.

            • Request for communicating with lost persons or family members

              Lost persons or announcements: due to personal privacy reasons, announcements can be made only with the authorization of the Police. In an emergency, therefore, please contact the Police office and they will assess whether the announcement should be made or not.

            • Purchase of phone top-up cards and SIM cards in airport?

              Phone top-up cards can be purchased at the Snack Bar on the first floor of the Departure Terminal and at the Currency Exchange desk in the Arrival Terminal. SIM Cards can be purchased only at the Currency Exchange desk in the Arrival Terminal. Please notice that there are no Phone Company shops of any kind in the airport.

            • Where is the Chapel?

              At Aeroporto di Verona there is a chapel open to everyone. Consult the map.

          • FLIGHTS

            • Timetable and rates of flights departing from Verona

              Timetables and rates depend on the airlines; consult them directly on the airlines’ official websites.

            • Complaints for delayed or cancelled flights where the airline provides no assistance in terms of rescheduling or of accommodation for the night – Request for contacting the various airlines due to cancelled/delayed flights

              The travel contract is between the airline and the passenger. Please contact the airline for any requests. We recommend you read the ‘Diritti del Passeggero’ (Passengers’ Rights) – Enac.

            • Passengers arriving late and losing their next flight, asking for rescheduled flights on same day

              The travel contract is between the airline and the passenger or the travel agency issuing the ticket to the passenger. Any queries regarding this matter must be made to the airline or travel agency via their websites or call centers. Please contact your airline for any complaints or claims for refund.

            • Delayed arrival and departure of flights

              For all information regarding flights, please consult the monitors located in the airport or the following pages:
              Departures and Arrivals.
              Seasonal timetables.
                You should always arrive at the airport at the time indicated, regardless of any delay, because the pre-flight operations are set at specific times. Flight acceptance operations end at a specific time too.

          • TRANSPORT

            • Where are the Car Rental desks?

              The car rental desks are located in the small building on the Arrival Terminal side. Consult the map. For opening hours and bookings.

            • Parking: rates, locations and other info

              For rates, visit "Rates"e "Parking promotions" (for ONLINE purchase promotions). For the map, consult.

            • Parking: Payment unsuccessful / barrier closed

              Requests for assistance for problems concerning unsuccessful payment operations or technical problems can be made by intercom or by phoning the 24/7 parking assistance number indicated on all parking columns at all parking area entry and exit barriers.

            • Where are the taxis? – where are the public transport buses?

              Taxis are found in the road in front of the Arrival Terminal. In the same position, but a bit further up, are the bus stops for buses to/from the Verona railway station and, in the summer period, to/from Lake Garda. You can purchase the tickets at the automatic ticket machine inside the Arrival Terminal; consult the map. During the main Fair events, a shuttle bus service is available between the airport and Veronafiere.

          • COMPLAINTS AND INQUIRIES

            • Complaints

              Write an e-mail to contatti@aeroportoverona.it - if your complaint concerns issues with the airline, consult the website and the references of the airline you have travelled with.

            • Contact by people in pre-security check area with passengers in departure lounge

              Please contact the Police and they will decide whether the case is an emergency requiring this service.

            • Requests relating to retailing inside the airport.

              Visit "Retail".

            • Complaints regarding the Airport/the Terminals

            • Jobs in the airport

              Visit the section ‘Lavora con Noi’ (Work with us) on the website of Aeroporto di Verona.