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Reduced Mobility

As the airport operator, the Valerio Catullo Airport of Verona, employing qualified and properly trained personnel, is committed to ensuring the provisions of EC Regulation no. 1107/2006 concerning the rights of persons with disabilities and persons with reduced mobility when travelling by air. This legislation is based on the principle that, in the case of air transport, people with disabilities and people with reduced mobility have the same rights as all other citizens. How to request assistance: at the time of booking or upon purchasing their tickets, passengers with special needs must always inform their travel agent or airline of their mobility issues. The airline, travel agent or tour operator (in the case of charter flights) must nevertheless receive notification of the need for assistance at least forty-eight hours prior to the flight's published departure time, in order to allow the information to be transmitted in time to the departure, arrival and transit airport operators, as well as the airline itself.

The following requirements must also be respected:

a) the person must arrive at a designated point within the airport's perimeter:

  •  at the appointed time, communicated in advance and in writing (including by electronic means) by the airline, its agent or the tour operator;
  •   if no time has been appointed, the person must arrive at least two hours prior to the published departure time.

b) the person must present him/herself at the check-in counter:

  •   at the appointed time, communicated in advance and in writing (including by electronic means) by the airline, its agent or the tour operator;
  •   if no time has been appointed, the person must arrive at least one hour prior to the published departure time.

If the passenger should request the use of a recognized assistance dog, this shall be accommodated provided that the airline, its agent or the tour operator is notified in accordance with the national regulations applicable to the transport of assistance dogs on aircraft, where such regulations exist.

Services available to passengers with special needs at the Valerio Catullo airport

Parking: The parking spaces reserved for the disabled are located in the following parking lots:

•   The short-term parking lot in front of the departures terminal
•    The short-term parking lot in front of the arrivals terminal
•    Parking lot P1 in front of the departures terminal.
•    Covered parking lot P4
•    Parking lot P4 in front of the arrivals terminal, with 21 spots available for disabled passengers. 

Disabled people with severe walking impairments holding an original pass (issued pursuant to art. 381 of DPR 495/1992 as amended) may use the car park free of charge by showing the said pass and valid ID up to 6 hours. For parking over 6 hours an airline ticket or boarding pass will be required.

Intercom columns: intercom columns for requesting assistance can be found in all the parking lots with accessibility features and at all the entrances to the airport in both the arrivals and departures areas.

Sala amica: a room dedicated to accommodating passengers with disabilities or reduced mobility, called the "Sala Amica", can be found in the departures terminal.

Accessibility to the upper and lower levels: the underground and first floor levels can be accessed via the elevator on the check-in side of the terminal, behind the escalators, which is even equipped with commands for the blind. The restaurant on the upper level can also be accessed via an elevator.

Restrooms for the disabled: restrooms for the disabled can be found on the underground level and on the first floor of the terminal building before going through the security checkpoints, as well as in the gate areas.

Services for departing passengers: when an airline or travel agency notifies the airport of a passenger requiring assistance, the passenger will be accompanied to the check-in counter by airport personnel. In the event that the airline or travel agency has not notified the airport of a passenger requiring assistance, the passenger can request assistance upon arriving at the airport using the dedicated intercom columns, which can be found in the car parks and at all the entrances to the terminal. The passenger will then be accompanied by designated personnel throughout the check-in, security, passport control and boarding procedures. The passenger will be assisted in boarding the aircraft via special means.

Services for arriving passengers: designated airport staff will meet the passenger at the gate, accompany them through passport control, to the baggage claim area, through customs control, and finally to the means of transport for reaching their final destination.

In transit: the passenger will be assisted by designated personnel through every stage involved in changing aircraft.

Public phones: while the airport's public telephones are not equipped with accessibility features, there is a telephone in the "Sala Amica", where a staff member can provide any assistance that may be required.

Shuttle buses properly equipped to transport disabled passengers to the Railway Station: the availability and timetables of the shuttle buses can be consulted on the Azienda Trasporti Verona website, www.atv.verona.it. All buses running to/from the airport are equipped with platforms for the disabled.

COMPENSATION IN CASE OF LOSS OR DAMAGE TO WHEELCHAIRS, MOBILITY AIDS OR ASSISTIVE DEVICES

In the event that a wheelchair, mobility aid or assistive device is lost or damaged during handling at the airport or during transport on board the aircraft, the passenger to whom it belongs shall be compensated in accordance with the international, EU and national laws.

 

INTERNATIONAL PASSENGER ASSISTANCE CODES

WCHR
passenger who can move about slowly on his/her own, but needs a wheelchair to cover long distances inside the airport.
WCHS
passenger who is able to independently perform certain movements, such as getting from the door of the aircraft to their assigned seat.
WCHC
passenger who is entirely unable to get about on their own and requires complete assistance throughout the trip.
BLND
passenger with a visual impairment (blind or with poor eyesight).
DEAF
deaf passenger.
STRC
passenger who will be travelling on a stretcher.

In order to give the best assistance to PRM,  the aim of Garda Airports is to ensure the following standards:

DEPARTING PASSENGERS HOLDING RESERVATION

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100%

of passengers should wait no longer than

10'

DEPARTING PASSENGERS WITHOUT RESERVATION

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100%

of passengers should wait no longer than

10'

ARRIVING PASSENGERS HOLDING RESERVATION

 

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100%

of passengers should wait no longer than

10'

ARRIVING PASSENGERS WITHOUT RESERVATION

Waiting time to receive assistance, at one of the airport designated points, after notifying one's presence

100%

of passengers should wait no longer than

10'

 

EFFICIENCY OF SERVICE

 

100%

Number of passengers who arrive at the aircraft on time for pre-embarking and departure compared to the total number of passengers who requested assistance

100%

Number of basic information accessible to passengers with either sensory, either mobility disabilities as compared to the total number of available information items

0%

Number of complaints compared to the total traffic of disabled passengers and passengers with reduced mobility

100%

Number of responses within the established time compared to the number of requests for information



What to do in the case of denied or inadequate assistance

Fill out the online complaint form: Click here

Or contact us at: servizioprm@aeroportoverona.it
To see how to reach the Airport click hereTo see the information about PRM on ENAC website click here